Refund policy

Never send back an item without consulting with us. It's very important that you should NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items. You should email us a photo of the damaged product.

Call us at +91-9920096951 or Whatsapp us on the same number for placing a return query. You can also e-mail us at info@linenandlinens.com for support. Please have your Order number/ Registered Email id, Product Name and your Pick-Up Address information ready before you call. Notification should reach us within 7 days of the receipt of order.

Not all products are eligible for returns. Please understand which products are eligible for returns before purchasing. In order to maintain ethical business policy, many items are "Final Sale" and “Not for return” the same will be mentioned against some of the products in its product description which are not eligible for return.

If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that we shall reexamine the returned products for all such defects/variations, based on customer‘s explanation.

Once the return is accepted and approved by us, please re-pack the items to be returned with all original packaging, unused and unwashed for hygiene reasons; and returned with tags in place. Items without tags will not be accepted. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit.

Any returned consignment which does not meet the above-mentioned conditions, will not be accepted and will be returned back to you at the buyer's expense. No amount will be reimbursed.

Please write our complete warehouse address on the packet along with the phone number. Preferably put a tamper-proof packing on the shipping box. Our address is as below.

Partial Refunds:

In the case of multiple product orders and if we are unable to deliver a particular product/s, the customer shall be allowed to select an alternate product. However, if the customer is not selecting any alternate product/s, appropriate credit for future purchases or refund the amount for that particular product shall be given. All decisions related to refunds shall be at the sole discretion of LINEN AND LINENS PRIVATE LIMITED. All claims/ issues shall be subject to the jurisdiction of local Court in Mumbai, India.