Terms of service

USE OF THIS WEBSITE

This www.linenandlinens.com website (the “Site”) is owned and operated by LINEN AND LINENS PRIVATE LIMITED (INDIA). (the “Company”) for your personal and non-commercial use and information. Your use of this Site is subject to the following terms and conditions of use and sale(the “Terms”)and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, these Terms. If you do not agree with any of the Terms, please do not use this Site.

The Company reserves the right to change, modify, alter, add, remove or otherwise update the Terms (or any portion thereof) applicable to this Site without prior written notice at any time, and from time to time, at the Company’s sole discretion. We will notify you of any such changes, modifications, alterations, or updates to this Site by posting notice of the same on this Site. Following the posting of any such notice, your continued use of this Site will constitute your acceptance of the new terms and other policies, as modified, and you will be bound by said new terms and policies.

The Company’s products and services available through this Site (the “Products”) may be ordered by persons who reside in the INDIA. This Site is not intended for access or use outside these territories. You are responsible to ensure that your access to this Site and the information and material available on or through it are legal in each jurisdiction in or through which you access or view the Site and such information and material.

The terms “we”, “us”, and “our” used in these Terms also refers to the Company.

ACCEPTABLE USE POLICY

As a condition of your use of this Site, you hereby represent and warrant to the Company that you:

• Will only use this Site for lawful purposes in accordance with these Terms and our online Privacy Policy.

• Agree to honor our intellectual property rights.

• Agree to provide us with accurate information as necessary for the proper conduct of our Site and to take responsibility for the information you provide.

• Acknowledge that we may be unable to process and shall have no responsibility to process requests the accuracy of which we cannot validate.

• Agree not to create a link (other than personal "bookmark" or "favorites" entry) to our Site without first obtaining our written permission.

• Will refrain from using profane, vulgar, inflammatory, libelous, or similarly discourteous language in any e-mail or form entry created through this Site.

• Shall not interfere or attempt to interfere with the operation of the Site in any way through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or other means expressly prohibited by any provision of these Terms.
  

Disclaimer

• Enough care has been taken to ensure the look/feel and quality of each of our products. However, there can be slightest variations in the color shades of fabrics, dyes, prints or embroideries of the products shown in the images and actual products due to the nature of fabric dyes, weather at the time of dyeing and differences in display outputs due to lighting, digital photography, color and image resolutions etc. The features and specifics of the products like weight, color, handwork details, size, etc are approximate . We assure you regarding the quality of our products. However, as regards to sequence and other beaded embroidery which have a tendency to come off has to be taken care of. For any related queries you may contact the customer care team at care@linenandlinens.com with your complaints/ feedback.
  
  

• Shipping shall be possible to more than 16000 destinations in India with PIN codes and logistics coverages. Shipping will be done within 2-3 working days from the date of payment through First Flight Courier and the additional time taken for delivery shall be 5 to 7 days depending upon the destination. For orders where value is below Rs.999/- a shipping charge of Rs.100/- shall be applicable. The same offer will not be true for any other promotional offer or discount coupon. Shipping charges on our products shall be displayed at the time of check out. The shipping charges are volume-based and shall differ from product to product. We shall email you the tracking code, along with the website link on which you can monitor and check the status of your order. The tracking code may take up to 24 business hours to get activated on the tracking website.

• Any delivery of outside in India will be at our discretion with the additional conditions as follows.

• The actual expenses for the delivery outside India, including the customs clearance expenses, if any, shall be borne by the buyer.

• The destination shall be within the logistic coverage of DHL.
  
  

• The buyer should specifically provide a complete billing address which means where he shall get the credit card bills and the shipping address which means where the consignment is to be delivered. LINEN AND LINENS PRIVATE LIMITED do not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code. We will not be liable for delays resulting from incomplete address listings. If there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, LINEN AND LINENS PRIVATE LIMITED shall not refund, replace or exchange any order.

• We shall inform you by email in case the delay in shipping is caused due to the unavailability of stock and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.

• In such cases, the customer will have to bear the reshipping charges. We also don’t offer any Cash on Delivery (COD) shipment of our products.

• Buyer needs to bear all local taxes and levies, Octroi, VAT or import duties as per the provisions of the location as applicable by the local government /authorities. We are not responsible for any such payments. 

• Never send back an item without consulting with us. It's very important that you should NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items. You should email us a photo of the damaged product.

• Call us at +91-9167008883 or Whatsapp us on the same number for placing a return query. You can also e-mail us at care@linenandlinens.com for support. Please have your Order number/ Registered Email id, Product Name and your Pick-Up Address information ready before you call. Notification should reach us within 7 days of the receipt of order.

• Not all products are eligible for returns. Please understand which products are eligible for returns before purchasing. In order to maintain ethical business policy, many items are "Final Sale" and “Not for return” the same will be mentioned against some of the products in its product description which are not eligible for return.

• If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that we shall reexamine the returned products for all such defects/variations, based on customer‘s explanation.

• Once the return is accepted and approved by us, please re-pack the items to be returned with all original packaging, unused and unwashed for hygiene reasons; and returned with tags in place. Items without tags will not be accepted. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit.

• Any returned consignment which does not meet the above mentioned conditions, will not be accepted and will be returned back to you at the buyers expense. No amount will be reimbursed .

• Please write our complete warehouse address on the packet along with the phone number. Preferably put a tamper proof packing on the shipping box. Our address is as below.
  
  

• In case of multiple product orders and if we are unable to deliver a particular product/s, the customer shall be allowed to select an alternate product. However, if the customer is not selecting any alternate product/s, appropriate credit for future purchases or refund the amount for that particular product shall be given. All decisions related to refunds shall be at the sole discretion of LINEN AND LINENS PRIVATE LIMITED. All claims/ issues shall be subject to the jurisdiction of local Court in Mumbai, India.
  
  
  

• Welcome to LINEN AND LINENS PRIVATE LIMITED! The following terms and conditions (the "Agreement") shall govern all users of www.linenandlinens.com website (the "Site") and the services available on or at the Site (taken together with the Site, the "Service")

• The Service is owned and operated by LINEN AND LINENS PRIVATE LIMITED.

• All products/services and information displayed by the company constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed. LINEN AND LINENS PRIVATE LIMITED reserves the right to accept or reject your offer. If you have provided your valid email address, we shall notify you by email as soon as possible to confirm receipt of your order and again to confirm the details and to process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission prior to the actual dispatch of the product(s) ordered will constitute acceptance of your order.

• Eligibility for Membership

• Use of the Site is available only to persons who can form legally binding contracts under applicable law.

• Persons who are "incompetent to contract"

• According to the provisions of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years and if so you may use this site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are the registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited.

• The company reserves the right to terminate your membership and refuse to provide you with access to the site if we find that any user is under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. If you are registering as a business entity, you shall be the authority to bind the entity to this User Agreement.

• Unless specifically mentioned, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of LINEN AND LINENS PRIVATE LIMITED you agree to be bound by the Terms and Conditions.

• We take the best efforts to enable you to view and place orders for any product made available on the Site, we will provide you with a visual representation of the Product together with a summary description of the Product. While every effort is made to provide accurate visual representations. LINEN AND LINENS PRIVATE LIMITED disclaims any guarantee of exactness of such visual representation or description to the finish and appearance of the final Product delivered to you.

• We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some circumstances that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit card and online fraud prevention department. We may also do additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if any additional information is needed to accept your order. If your order is being canceled after your card has been charged, the said amount will be reversed back in your Card Account.

• You agree, understand and confirm that the credit card details provided by you for availing of services will be correct and accurate and buyer shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. Buyer further agrees and undertakes to provide the correct and valid credit card details when making payment to us. Your credit card information never reaches us, we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or us, with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the buyer and the onus to 'prove otherwise' shall be exclusively on him. 

• The buyer agrees to defend, indemnify and hold harmless the company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to the company or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
  

• This User Agreement is effective unless and until terminated by either you or us. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to us. Upon any termination of the User Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement. 
  
  

• The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site. The Site provides content from other Internet sites or resources and while we try to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, LINEN AND LINENS PRIVATE LIMITED or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of LINEN AND LINENS PRIVATE LIMITED to you for all liabilities arising out of this User Agreement shall be limited to the value of the product ordered. LINEN AND LINENS PRIVATE LIMITED, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, LINEN AND LINENS PRIVATE LIMITED assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
  
  

• LINEN AND LINENS PRIVATE LIMITED will keep track of your information to offer you the best possible shopping experience. Before completing your purchase, we ask you for your name, phone number, email, billing and shipping addresses. This information, along with your payment method, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone numbers to contact you if we have questions about your order. We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted for. Emails are sent only to registered members who have chosen to receive them or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your gender, date of birth, personal preferences and demographics to help us to understand your product needs.

• LINEN AND LINENS PRIVATE LIMITED reserves the right to change this Privacy Policy at any time by posting the revised Privacy Policy in the "Privacy Policy" section of the Website. The revised Privacy Policy is effective immediately when posted on the Website. It is the responsibility of each User to review the Website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Any use of the Website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of the respective customers.